Patient Resources

Pay My Bills

Insurance, Policies &

Payments

Our office welcomes many types of insurance. Please check with your insurance company as to your specific benefits and your associated expenses. Please bring your insurance card with you to your first visit, as well as government-issued photo identification.

Payment arrangements for account balances are due at the time services are rendered. We accept debit, cash, and most major credit cards. You can also speak with our office administrator about flexible payment options available for major services.

To pay your bill over the phone, call (888) 437-7557.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

We accept and file most insurance plans.

Please bring your insurance card

to your appointment.

Insurance companies require that patients bring their insurance cards with them to all visits to verify identify. Our office needs this information to file claims with insurance companies.

It is important that you track if your insurance coverage has changed or what restrictions may apply. We encourage you to contact your insurance company with questions regarding coverage and participating providers.

Primary Care Physician Referrals
Some insurance policies require that patients obtain a referral from their primary physician. If this is the situation with your insurance, please contact your primary care physician to obtain the referral and have it submitted to our office.

If there is no valid referral on file upon check-in, please note that you will be financially responsible for services rendered in the event that your insurance payment refuses your claim. For this reason, we recommend that prior to your scheduled visit, you call our office so that we may verify having received a referral from your primary care physician.

Prior X-rays, MRIs and CT Scans
If you have had prior X-rays, MRIs or CT scans performed, we request that you bring the actual images (usually provided on a CD) and the report to your office visit. Repeat testing may otherwise be required.

Appointment Cancellation & Rescheduling
We understand that you may need to cancel or reschedule. Our friendly staff is eager to help and would appreciate 24-hour notice when you are unable to keep an appointment.

Payments
Co-payments are expected at the time of your visit. Payments are accepted in the form of cash or credit card. Please discuss payment options with our Arora Hand Surgery team if you are seeking treatment without insurance.

Patient Forms — Disability & FMLA
We are more than happy to fill out and complete your required forms for disability, insurance, and other such documents. There is a fee, paid in full, incurred prior to the completion of these forms. Please allow up to two weeks for the completion of forms. Standard work/school notes are provided without charge.


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Patient

Stories

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Dr. Aroras office from my first call to schedule my appointment was friendly. Walking in the first day, I felt like I was in a nice atmosphere. Dr. Arora was EXCELLENT in taking great care of my hand injury. He was gentle and very understanding to the concerns I had about my hand. His expertise was admirable and I would recommend anyone with an injury to their hand to his office to be under his care. Because of him, I have healed faster than expected and will make an 100% recovery! Thank you Dr.

Jackie S.

I first thought I was going to have to have painful injections or surgery, but Dr. Arora suggested physical therapy may do the trick. I was doubtful, but I agreed to do it. Now, my pain is gone, and with the help of an ergonomic keyboard at work to keep my hands in the correct position, I am virtually pain free. The therapy strengthened my wrists and shoulders, and built more flexibility into my wrists.

Jerry T.

My experience with this doctor was positive from the outset. Dr. Arora was kind and spent a great deal of time with me. Staff was friendly. The office was nice and bright.

Ariel G.

Very friendly and helpful Great staff!!! Doctor Arora was very professional and did great work. I was very happy with everything!

L B.